Target stood out as a leader among competitors in 2020, during a year in which the entire retail industry was plagued by uncertainty and unforeseen challenges. In a May call with investors, Target CEO Brian Cornell said that the unprecedented volatility in the first quarter of 2020 “presented the most extreme test of our business...
Like a lot of folks, I’ve always struggled with my meditative practice. When I do it, I do it with intensity: The most at peace I’ve ever been in my life was after the seventh day of my first 10-day vipassana sit. But I don’t meditate every day. Then, a few months ago, I met the...
As business leaders navigate a rocky reopening and the care of a workforce stressed after months of forced remote work, one word that keeps coming up in my conversations with executives is resilience. They know resilience is important and the word sounds great, but specifically, what is resilience and where do we get it? How...
One thing we’ve learned during these last few months of socially distant working is that physical distance has nothing to do with the success of a team. What makes remote teams win is being able to shrink strategic and affinity distance. Strategic distance is the gap between what your team is doing and what matters...
I coach executive teams for a living, usually teams leading the largest companies in the world, but there’s often a lot these teams can learn from small firms about how to lead through radical disruptions like we’re having now. Recently I met a startup CEO (not a client) whose story I had to share because...
“We weren’t even making hand sanitizers in the U.S. in early 2020. Leveraging our Suave brand, we went from idea to market in 6 weeks in 7 formats – amazingly we were out of stock in less than 1 day. While that is typically unheard of, our consumers are looking for us to respond to...
A few weeks ago I was speaking at an event and two fans of our work shared their personal concern, and I could tell disappointment, due to a series of marketing emails that were sent in the run up to the launch of the Relationship Masters Academy. One lady said that Who’s Got Your Back...
Relationships, networks and collaboration are the defining elements of the next era of business leadership. You can’t do big things anymore – as a company, as a team, as an individual – if you’re stuck doing them alone. Here’s the stark reality of business in the age of networks: Research confirms the most critical single...
Whenever companies have me help their people build stronger relationships for professional success and personal joy, I always share one powerful point that’s quite prominent in my book Never Eat Alone: Business relationships are personal relationships. I know this from experience. Some of the best personal friends I’ve ever had have also been my bosses,...
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