We are in a new era of work. The siloed work streams of pre-1990 gave way decades ago to more complex matrices, which ushered in the project-based teams we see today: people assemble around a specific initiative, work intensively, then disband or reconfigure as soon as it’s complete. Team members are not necessarily aligned by department — even internal and external lines get blurred. Vendors collaborate with customers; contractors drive initiatives. The old rules don’t apply.
During this same period, the role of IT in organizations has dramatically shifted. Formerly a support service, IT is now core to business strategy, innovation, and customer experience. IT professionals and generalists partner and collaborate with every function within their business and selectively in their customers’ business. In this world of work, relationships are the new operating system, and IT professionals need to radically accelerate their relational competencies to lead and succeed. We’re not talking nice to have; the relational competency of your IT teams in the following four areas is critical to your entire company’s success.
IT professionals need to radically accelerate their relational competencies to lead and succeed.