Behavior change to bridge strategic gaps

Subscribe to Keith Ferrazzi Mailings

Sign up for our Newsletter!

Sign up for Keith Ferrazzi Mailings
Keith Ferrazzi Tip of the Week and other Mailings
List Options
Search the site by keyword
Future of Learning

Exploring The University of You

02 May
2013
Ferrazzi Greenlight is now putting the final touches on a unique book project tentatively titled The University of You . An expression of my own journey as a learner, it offers a rock-solid framework for moving your career into the passing lane. For the individual, it provides a system for sustainable self-management that shows you how to make changes in your daily behavior...
Share
Behavior Engineering

Change Acceleration: A Behavior Engineering Primer

25 Apr
2013
CHANGE ACCELERATION Strong, adaptive organizations foster innovation, creativity, productivity and loyalty among employees and customers. Ferrazzi Greenlight’s Change Acceleration System has been celebrated by Fortune 500 Leaders as “today’s progressive choice — the McKinsey of culture change.” Our highly customized methodology has enabled a wide range of cultures stymied by...
Share
Future of Learning

Introverts Support Each Other to Learn and Grow

25 Apr
2013
In my last post , I talked about the importance of assessing your strengths and weaknesses to close the learning and skills gaps holding you back from achieving your career goals. But there's another assessment you need to make: “Am I an introvert or an extrovert?” I’ve found it is hugely important in business to have a deeper understanding of this aspect of your personality...
Share
Future of Learning

Self-Assessment: Use Strengths to Overcome Weaknesses

18 Apr
2013
In my last post , I shared the story of my good friend “Steve” who was able to improve his lot when he lost his job by doing an honest gap analysis. This deep, introspective look at his key strengths and weaknesses formed the skeleton of how he would move toward his short- and long-term career goals. Assessment tools helped him identify the specific hard and soft skill gaps he...
Share
Future of Learning

Get to Know Yourself: Identify the Gaps That Hold You Back

11 Apr
2013
A few years ago, a good friend of mine – let’s call him “Steve” – found himself in real trouble in his career. At that time, he was director of executive development at a major entertainment conglomerate. After 27 years there he was comfortable in the job, a bit bored, maybe. Still, he was reluctant to give it up despite feeling that he wasn’t being challenged anymore...
Share
Behavior Engineering

Customer Zealotry, Part 2: The Drive to Serve Also Heals

28 Mar
2013
In a previous post , we looked at how a client company worked to build customer zealotry by creating an atmosphere that encouraged caring and honesty between the company's managers and owners of the stores they managed. They came together to not just satisfy, but to thrill, customers – and drive real financial results. But our client also came to realize that having customer...
Share
Behavior Engineering

Customer Zealotry: Where 'Soft' Skills Meet Hard Results, Part 1

20 Mar
2013
The quality of relationships inside a company is the leading indicator of how well the organization collectively serves its customers. When employees treat each other generously and are honest and vulnerable with one another, these “soft” skills trickle out to affect the brand in surprisingly powerful ways. Simply put, customer experience is the one place where your employees...
Share
The New We

Step Five: Develop a Relational Culture

14 Mar
2013
The preparation for productive relationships starts long before you face specific challenges. The positive attributes that encourage relational collaboration must be embedded into the team’s culture, which will produce various positive outcomes: Faster decision-making and more innovative thinking; Common team purpose, vision, trust and commitment to success; Peer-to-peer...
Share
The New We

Step Four: Embrace Relationship Action Planning (RAP)

07 Mar
2013
Relationship Action Planning ( RAP ) is the act of proactively working to advance relationships with the people most important in achieving your business plans. At the core of every relationship is generosity: Reaching out to other people to be of service. Generosity builds relationship strength quickly. The following steps will help you achieve mutual success, including...
Share
The New We

Step Three: Up the Candor

27 Feb
2013
It’s hard to collaborate successfully when people don’t feel enough safety and mutual commitment to speak with candor. Innovation derives from the courage to see things differently, and risk seeing them incorrectly. And risk management – a company’s ability to cut off problems before they metastasize into disaster – relies almost completely on candor: whistle-blowers coming...
Share

Pages